Refund policy
Refund Eligibility:
Refunds may be issued in the following cases:
- The product was not delivered
- The product was delivered defective
- The customer canceled the order within 14 days from receiving the product or the order details (whichever is later)
Cancellation Fee:
No cancellation fee will be charged for cancellations made within 14 days of receiving the product.
No refunds will be provided outside the conditions listed above.
Proof of Non-Delivery or Defect:
To request a refund based on non-delivery or defect, the customer must provide clear proof, such as:
- Official confirmation from the shipping carrier, or
- Other relevant documentation showing non-delivery or a defect
Each claim will be reviewed individually.
Delivered Orders:
Orders marked as delivered are not eligible for a refund in cases of:
- Customer dissatisfaction
- Ordering the wrong item
- Change of mind
Unless the cancellation request is made within the 14-day cancellation period stated above.
Claim Timeframe:
Claims regarding non-delivery or defective products must be submitted within a reasonable time after the estimated delivery date.
Refund Processing:
Approved refunds will be issued to the original payment method.
Refund processing may take 5–10 business days, depending on the payment provider and bank.
Contact:
For refund inquiries, please contact:
📧 magnaear@gmail.com